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FAQS

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Who runs this site?

This site is managed by Imobiliária Manuel Brancal, S.A.

What are the contacts of Imobiliária Manuel Brancal, S.A?

Taxpayer nº 502076127, based in Edifício IMB, Rampa do Jardim, Apt. 459, 6201-909 Covilhã, Portugal, Phone +351 275 313 727, Fax +351 275 313 728 and Email: dgo@naturaimbhotels.com

Are there reservation costs?

There are no additional booking costs, the value always includes breakfast and VAT at the prevailing rate.

How are reservations processed?

After the reservation has been entered into the system and confirmed by the system, it is reported to Grupo IMB reservation center and processed in the reservation system of each hotel, thereby giving rise to all usual internal procedures.

How can I cancel a reservation?

To cancel, please email dgo@naturaimbhotels.com indicating the transaction code. Up to 7 days before date of arrival (no later than 12:00 local time) does not incur a penalty. In the last 7 days 25% of the guarantee value will be refunded. In cases of omission regarding cancellation of reservations, the hotel reserves the right to apply the previous clause.

Am I entitled to a refund if I do not like your Service?

‘After using the services we reserve the right not to make any refund, except in situations that justify the services provided’.

What are the after sales and customer service contacts?

You can use one of the following contacts:
Adress: Edifício IMB, Rampa do Jardim, Apt. 459, 6201-909 Covilhã

Blue No.: 808 20 03 07 (Direct Phone)

What guarantees do I have that my reservation will be treated?

The ‘Natura IMB Hotels’ Group has always had a commitment to quality towards its guests, which is also the case with this reservation center. The ‘Natura IMB Hotels’ Group will ensure that your reservation is processed in a correct, timely and diligent manner. Reservations will be audited several times a day, ensuring that no confirmation email has been left untreated. If you have any questions or concerns, please feel free to contact us at the contact numbers provided or at dgo@naturaimbhotels.com.